Cancelling an Order Before Dispatch

If you wish to cancel your order, please contact us as soon as possible at info@mantamart.co.uk with your order number.

If your order has not yet been processed or dispatched, we will do our best to cancel it and issue a refund where applicable.

Orders Already Dispatched

If your order has already been dispatched, we may not be able to cancel it before delivery. In this case, you may still be able to return the item under your statutory cancellation rights.

30-Day Cancellation Right

For most online orders, you have the right to cancel your order within 30 days after receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you then have 30 days to return the item.

Return Condition

Returned items should be unused, in their original condition, and with any original packaging where possible.

We may reduce the refund amount if the item has been used, damaged, or handled beyond what is necessary to check the product.

Refunds

Once we receive the returned item, we will process your refund within 30 days.

Refunds will be issued to the original payment method used at checkout.

If you paid for standard delivery, this may also be refunded where required by law. If you selected a more expensive delivery option, only the standard delivery cost may be refunded.

Non-Cancellable or Excluded Items

Some items may not be eligible for cancellation or return unless faulty, including:

• Personalised or custom-made items
• Perishable goods
• Sealed hygiene items that have been opened
• Items damaged or used by the customer